Customer Care

FAQs

Answers to common questions about shopping with Be Dressedd.

Sizing & Customisation

What sizes are available?

Available sizes are shown on each product page. Please check them and our Size Guide before ordering.

Is customisation available?

Colour and size customisation is available on selected outfits. Options are mentioned on each product page. If you would like to ask about a design, please message us on WhatsApp.

Orders & Payment

Which payment methods do you accept?

Payments are made online through Razorpay. Accepted methods are UPI, credit and debit cards, net banking and wallets, subject to Razorpay availability. Cash on Delivery is not available.

Can I cancel my order?

You may request cancellation within 24 hours of placing your order. Cancellation is not allowed after dispatch, and it is not automatic: please contact customer support with your order number so the request can be reviewed.

Shipping & Delivery

How long does it take to process my order?

Order processing takes up to 1 week. Delivery time after dispatch depends on your location and the courier, and is not guaranteed.

What are the shipping charges?

Shipping is ₹379 per order within India and ₹5,000 per order for international orders, regardless of order value.

How will I receive my tracking details?

Once your order is dispatched, tracking information will be shared with you by WhatsApp and email.

Returns & Refunds

Can I return or exchange my order?

Returns and exchanges are not accepted, and refunds are not offered. Customised and made-to-order outfits are not eligible for return or exchange. Please see our Returns & Exchanges page.

What if my order arrives damaged or incorrect?

Please report it within 24 hours of delivery with photographs and an unboxing video. Our team will review your complaint and contact you about the next steps.